Patient Feedback

We appreciate the time you have taken to share your positive feedback from our 'Family & Friends' questionnaire, we would like to thank you for the wonderful feedback and to share the reviews. The feedback received that highlight areas of improvement, we will take into consideration.

Feedback for February 2025

• I booked an appointment for a PSV jab for Monday 24/2 ,a day later you rang and changed it to 28/2. Arrived early because I was in the area and seen early .Good service. Thanks.
• The reason why I chosen Good. I didn't have a long time to wait. In my opinion the service is good 
• Very fast and very helpful
• This was a pre-booked appointment made at reception earlier this week. I needed to make a number of appointments for a series of injections and the team member who made the bookings was polite and efficient. The actual appointment today was on time, and I was dealt with in a polite and friendly manner by the nurse. Everything went very smoothly for me today at the surgery, and I would like to say thank you.
• My doctor genuinely cared, she listened carefully to me and she sought ways to help me.
• I am happy got an opportunity to say a big thank you to all doctors from Newbury Park health centre. I am so grateful been diagnosed so early for my illness from amazing doctor Clark. And recently having many health issues and all doctors Clark/Sood/and Morris is doing everything to help me find out the health problems. Thank you so much to all. Amazing care from receptionist to lady who took blood and all doctors.
• I’m not sure why this is a Friends and Family Test, as this is not pertinent to my recent appointment. However, for appointment time, consultation content and outcome, all went according to my expectations. Contacting the surgery by phone has improved since you have moved requests for appointments online and I find reception staff very helpful.

Feedback for March 2025

• Dr was very helpful 
• Today was my telephone appointment with Dr Morris. This appointment went very well.  Extremely caring helpful and understanding Doctor.
• Klinick service is excellent, got the appointment on the same day very happy with this service
• I was satisfied with the service provided
• Ken is very good, approachable,  knows what he's talking about, understands what you are going through,  and always has sound advice.
• Doctor explained very well and well service.
• I was seen on time, and what needed to be done was completed quickly, efficiently and in a friendly manner, thank you.
• Seen on time and the doctor addressed my concerns
• Dr. Joshua Murrey is a fantastic doctor—knowledgeable, caring, and professional. He takes the time to listen and truly cares about his patients. Highly recommend
• The receptionist was very friendly and understandable . Dr Murry was kind enough to have taken time  to listen my ailments carefully and prescribed medicine accordingly.
• In my 78 years and my brothers 74 years, we both agree we have never had better help/treatment and attention than we have had at Newbury Group Practice.  This includes all GP's, Nurses and Health Professionals, and also includes Reception Staff who are always so pleasant and courteous.  I have recently commented to various health professionals about how thankful we are for Newbury Group Practice.  I have to say I find some of the online reviews appalling.  So... may I take this opportunity to say a huge thank you to you all for the way we have been so well looked after.
• Staff are friendly, and helpful. Very happy with the service 
• Was treated respectfully loved the triage nurse/ doc Got my meds!!