Patient Feedback

We appreciate the time you have taken to share your positive feedback from our 'Family & Friends' questionnaire, we would like to thank you for the wonderful feedback and to share the reviews. The feedback received that highlight areas of improvement, we will take into consideration.

Feedback for February 2025

• I booked an appointment for a PSV jab for Monday 24/2 ,a day later you rang and changed it to 28/2. Arrived early because I was in the area and seen early .Good service. Thanks.
• The reason why I chosen Good. I didn't have a long time to wait. In my opinion the service is good 
• Very fast and very helpful
• This was a pre-booked appointment made at reception earlier this week. I needed to make a number of appointments for a series of injections and the team member who made the bookings was polite and efficient. The actual appointment today was on time, and I was dealt with in a polite and friendly manner by the nurse. Everything went very smoothly for me today at the surgery, and I would like to say thank you.
• My doctor genuinely cared, she listened carefully to me and she sought ways to help me.
• I am happy got an opportunity to say a big thank you to all doctors from Newbury Park health centre. I am so grateful been diagnosed so early for my illness from amazing doctor Clark. And recently having many health issues and all doctors Clark/Sood/and Morris is doing everything to help me find out the health problems. Thank you so much to all. Amazing care from receptionist to lady who took blood and all doctors.
• I’m not sure why this is a Friends and Family Test, as this is not pertinent to my recent appointment. However, for appointment time, consultation content and outcome, all went according to my expectations. Contacting the surgery by phone has improved since you have moved requests for appointments online and I find reception staff very helpful.

Feedback for March 2025

• Dr was very helpful 
• Today was my telephone appointment with Dr Morris. This appointment went very well.  Extremely caring helpful and understanding Doctor.
• Klinick service is excellent, got the appointment on the same day very happy with this service
• I was satisfied with the service provided
• Ken is very good, approachable,  knows what he's talking about, understands what you are going through,  and always has sound advice.
• Doctor explained very well and well service.
• I was seen on time, and what needed to be done was completed quickly, efficiently and in a friendly manner, thank you.
• Seen on time and the doctor addressed my concerns
• Dr. Joshua Murrey is a fantastic doctor—knowledgeable, caring, and professional. He takes the time to listen and truly cares about his patients. Highly recommend
• The receptionist was very friendly and understandable . Dr Murry was kind enough to have taken time  to listen my ailments carefully and prescribed medicine accordingly.
• In my 78 years and my brothers 74 years, we both agree we have never had better help/treatment and attention than we have had at Newbury Group Practice.  This includes all GP's, Nurses and Health Professionals, and also includes Reception Staff who are always so pleasant and courteous.  I have recently commented to various health professionals about how thankful we are for Newbury Group Practice.  I have to say I find some of the online reviews appalling.  So... may I take this opportunity to say a huge thank you to you all for the way we have been so well looked after.
• Staff are friendly, and helpful. Very happy with the service 
• Was treated respectfully loved the triage nurse/ doc Got my meds!!

Feedback for April 2025

• I had good experiences with telephone appointment with my doctor.
• Seen in time and Dr was really helpful
• Because I find food service
• Dr Mehjabeen did very well, was very comforting and provided all the answers we needed!
• Good service and helpful.
• My Dr was excellent.
• I am very happy, seen today by Nurse. She is so kind. Please keep her always.
• Very kind and helpful.
• Friendly and supportive, very good.
• Very friendly, listened and help me. Recommend Juliet as a practictioner.
• She is very good. She listen to the problem very carefully.
• Everytime we come to this wonderful doctor, we are always satisfied. She always listens to our problems and she is very kind and sweet.
• The GP that I saw was extremely thorough. I have been seen by Juliet previously. She was familiar with my problems. Juliet was very polite, very empathetic and was extremely knowledgable. Would thoroughly recommend her to other patients.
• She listened, Juliet was nice.
• Friendly service. The issues are well explained and the following steps made clear.
• The doctor was thorough and caring. It was excellent.
• Fully satisfied.
• Very friendly, easy to speak to and extremely helpful and efficient.
• Understood and explained my medical condition. Very good clinician.
• She saw child and perscribed. Thanks to Juliet.
• Very nice lady. 
• Very helpful.
• Doctor Juliet is very helpful and understanding.
• Quick to see us and give us same day appointment.
• The GP, Ms Juliet had been very kind and humble and explained to me, the problem I was facing in a very detailed way. Answered my queries very well. The experience is better than expected.
• She is a very nice person who understands my problem.
• Dr Juliet is amzing doctor, each time I visit, how she treat her patient is amazing. There is nothing to mention to improve in our opinion.
• Juliet took time to listen to my issues and gave me a solution.
• Juilet made the process nice, friendly and felt comfortable in speaking about anything.
• Friendly, kind and addressed my needs.
• Good communication, friendly and approachable.
• She listened well and checked thoroughly.
• She is really helpful and friendly.