Appointments

If you are VERY unwell please attend A&E or Call 999

If you have symptoms of Covid please get a covid test.

1st – Please explore the self help & self referral options and the NHS comprehensive self help options: Visit the NHS website

2nd – Please consider seeking advice from your pharmacist who can help resolve most minor ailments and problems and has the expertise to advise you regarding any medication queries.

3rd – Please use our Klinik online consultation services. We will respond to you within 2 to 5 working days. Please provide all the details of your query as much as you can. Consult with a GP online

Please watch this video with further information on the different type of appointments that are offered at surgeries.

Medically urgent cases will be triaged on the day by one of our GP’s. 

Emergency appointments are only made via the Klinik service online. The Kliniks will be triaged for conditions that cannot wait until the next available appointment, either they have happened overnight or an existing condition has worsened. You will be sent an email to inform you of the time your appointment has been made.

We recognise there is very high demand for appointments at the moment. GP numbers are diminishing nationally and locally. Most commonly a GP is not the best trained or placed health-care-professional to help you compared with other members of our extended team; who are more accessible.

By making the most of our extended healthcare team and services we can work together to make sure we provide the most for all our patients and to make appointment availability better.

Please consider seeing our Clinical Pharmacist who has expertise in minor ailments, chronic disease management and medications.

Our nursing team are well qualified to deal with minor ailments and chronic disease management.

We have an increasing team of physiotherapists, specialist mental health experts, social prescribers, health coaches and care co-ordinators

Many local pharmacies are open every day and you don’t need an appointment.  If you can’t wait and urgently need to speak to a GP please call NHS 111 - you can visit 111.nhs.uk or call 111 if you don’t have online access, for help and advice, including booking you an appointment

Non-Urgent Evening and Saturday appointment information

Find out more about Non-Urgent Evening and Saturday appointments.

Cancelling or changing an appointment

Please help the surgery to stop wasted appointments by cancelling your appointment if you are unable to attend.

Ways to cancel without coming in or waiting on the telephone to speak to a receptionist

• Register for Patient Access or the NHS App and cancel your appointment via your computer screen
• Using your telephone keypad, call the surgery number and select option 1
• Leave a voicemail, choose option 2 and then 0

All options are available 24 hours every day

If you need help when we are closed

• Use NHS 111 online (111.nhs.uk) or call 111. 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
• Out of hours information
• If it’s a life-threatening emergency call 999.

Try the NHS App

You can now use the NHS App, a simple and secure way to access a range of NHS services and your GP account on your smartphone or tablet.

You can use the NHS App to check your symptoms and get instant advice, order repeat prescriptions, view your GP medical record, access your Covid vaccination status and more.

If you already use online access you can continue to use it. You can use the NHS App as well.

For more information go to www.nhs.uk/nhsapp

Home Visits

All requests for home visits will be medically assessed. If a patient is too poorly to attend the surgery, we will arrange for a home visit to be made. Home visits are for patients who are seriously ill and unable to attend the surgery. Please remember that several patients can be seen in the surgery in the time that it takes to make a home visit.

Please phone before 10.00am if possible.

A&E departments and 999 responders experience very high demand and are not always required. Many patients can be treated safely and comfortably elsewhere, meaning people who need to be seen urgently for life saving treatment can be seen quicker.

If you are feeling unwell and need urgent care there are a number of options for you to consider. It is important that you visit the right service for your needs.

If you feel unwell or have a minor injury, your local pharmacy can offer advice and some medicines. This can help you treat your condition yourself at home. Pharmacists can also help you see the right person, if you need to see someone else.

If you have a more serious illness, you should visit your GP practice website or NHS 111 online for advice. If you cannot access the internet, call 111 or your GP practice directly

A 999 call should only be used for life-threatening emergencies or serious injuries.

For further information please visit https://northeastlondonccg.nhs.uk/your-area/your-health/emergency-care